Never give up

my dear friends and family, a couple of weeks ago, i shared with you my bad experience with rentalcars.com, wherein they charged my credit card for $80.80 at the time of online reservation and, when andrew failed to get his car on arrival on the airport in adelaide, he had to hire car from another company. however, rentalcars.com did not want to give me the refund. after trying several phone calls and emails with no avail, i was thinking of HOW to solve this problem. its not just the money, its the principle. then suddenly i thought of writing a review on them and get to the following Review Centre. hahahah, the next day after my review was published online, rental cars.com sent me an email (whereas for three weeks they did not bother to reply) saying that they do not refund any cancellations. they really pi _ _ ed me off. i called them at 11 pm sydney time, which is morning in UK, and asked to speak to their manager, i was put thru to another customer service staff and i said: their answer is totally unacceptable, and unless they give me a refund, i will keep chasing them ..... (the fact is, the car provider in adelaide never charged me anything, so rental cars.com took the money and did not not to refund). you know what, the next day they sent me the following email saying that they will give me a refund. oh one more thing, after making the booking, rentalcars.com said they would also charge our credit card for $3000 as a security when andrew took the vehicle, aiyayaya, i think we are very blessed (blessing from the gohonzon and my chanting). imagine if andrew did get the vehicle and they held $3000 and did not want to refund???? this sure is a blessing in disguise!!! all in all, what i want to say is, when we want to achieve something, and seem to be stuck, DONT give up, pls persevere and you will win. cheers lydia From REview Centre 9:12 PM (16 hours ago Complaints <complaints@reviewcentre.com>	)
to undisclosed recipients

Dear Reviewer,

Thanks for your contribution to Review Centre.

We have been contacted by the people from RentalCars.com about your review.

They are obviously unhappy that you feel that their service was not up to scratch and would like the opportunity to try and rectify the situation.

If you feel that you would like to contact them please send a email to Anna at annapiech@rentalcars.com.

You have no obligation to do this, we are just trying to help a company that is showing willing to improve their customer services.

Kind regards

Review Centre Team

From: REntal Cars.com

Dear Mr sih,

Your reservation has now been cancelled and a refund of AUD80.80 has been made.

Your refund has been calculated as below:

Cancellation fee: AUD0
Amount Refunded: AUD80.80

Dependent upon your card provider this may take up to 7 working days to process.

Sincerely,
rentalcars.com Reservations Team